I hope you both are doing well. I thought it would be only fitting to reach out to both of you and say “thank you” for all you did on my behalf. As you recall, I reside in Georgia and my brother Kelvin Lewis, highly recommended you all to me. And with the type service you demonstrated to me, I can see why.
Initially I didn’t know how cumbersome it would be to join with me living in Georgia, and process required multiple calls, emails etc. but we got it done! And you made it seem like a breeze. Your customer service was phenomenal! Even when I didn’t submit information correctly the first time, you showed great patience and professionalism. To me that means a lot. There are many Credit Unions between South Georgia and Cincinnati and I think I’ve joined the best one! I have a sister who will be calling you all soon and I will recommend you to everyone I know who needs your service.
Sandra and Stephanie thank you for helping me join and great family!