Updated April 16, 2020

Member Assistance

We know this is an unprecedented time. We know you may be uneasy not just because of the virus, but because of further financial hardship. Emery stands by our values of Honor, Education, Attitude, Responsibility and Teamwork, especially now. That’s why we’re continuing to develop programs to help our members during this outbreak. If you have specific questions about your unique situation, please call us at 513.530.9351 option 7 to develop your custom plan. We’re here to listen to your concerns and help guide you through this difficult time in order to create a better tomorrow.

Payment Extension

You can now apply for a 90-day payment extension for any loan and/or credit card. This will allow anyone suffering from a loss of income or other hardship to postpone payment on any loan, including home equity and first mortgage loans.

Interest on loans and credit cards will continue to accrue at the normal rate. This may extend the term on the life of the loan.

COVID-19 Emergency Relief Loan

We know you may need help making other payments. That’s why we’re offering members up to $2,500 for 24 months at 7.99% fixed APR. In addition, you have 90 days to make your first payment, and we’re waiving the application fee. These funds can be used however you choose.

New money only. APR based on a $2,500 loan at 24 months with a monthly payment of $114.58 and a final payment of $114.45. Loan subject to approval. Loan amount may vary based on credit worthiness. Limited time offer.

NOTE: Due to the high volume of applications we’ve received, our response time may be longer than normal. We will reach out to you within 48 hours of receiving your application. Thank you for your patience as we navigate this situation together.

Small Business Assistance

We know business has been impacted for everyone in the state, which is especially difficult for a small business. As a local, community credit union, Emery wants to do everything we can to keep our community strong, which means helping our local businesses. If you need assistance with payments or an emergency loan, please contact Todd to see how Emery can help.

Todd Cain

Government Economic Impact Payment

We want to make sure you receive your stimulus check. Below, you’re able to check your payment status or submit your correct information in order to receive your funds.


Branch Operations

Our number one priority throughout this crisis has been keeping our employees and members safe. We’ve instituted some additional procedures to help make that a reality. 

Drive Thru Only Business

While Emery will remain open for members to conduct transactions in person, all transactions will be limited to the drive thru at each location.

We believe operating solely out of our drive thru will reduce the risk to members and employees. Please be patient during this time as you may experience a longer wait until you are served.

For business that requires a face-to-face meeting, we are able to accommodate you by appointment. Otherwise, our lobby will be closed to the public.

Remote Services

Our mobile app and online banking platforms are available for 24/7 access to your account. You are able to view transactions, check balances, make payments, make deposits and more from the comfort of your home.

You are able to call into our local call center at 513.530.9351 for help with your account Monday through Friday 8:30 am to 5:30 pm and Saturday from 9 am to 1 pm. Our skilled team can help you with payments, account questions and more.

For 24/7 assistance with your credit and debit cards, please call the number on the back of your card for assistance and questions.


We know this is an uncertain time for all. As always, Emery is striving to do the best we can to serve our membership. Please do not hesitate to call me directly at 513.247.6215 or email me at if you have any questions or concerns.


Todd Cain, Chief Executive Officer


Todd has spoken to the media about Emery’s response to the COVID-19 outbreak. In addition, Todd discusses the overall financial environment due to COVID-19. If you’re interested in learning more, you can listen to those interviews below!