Ruth T.
I want to thank you for the “excellent service” provided to me in getting my recent car purchase moved from Bank of America (BOA) to Emery. As you know, I purchased a 2018 Lexus. I had not planned to purchase a car. The plan was to pay off my current car loan with Emery and search for a new car in December which I would have had financed through Emery as well. Anyway, it was a holiday weekend and I knew Emery was closed, so I completed the loan application with Lexus being told the lien holder would be BOA. A few days later, you contacted me and the rest is history. I’m so happy to say my car loan is now with Emery and an added bonus is the balance transfer of (2) large balance accounts to my MasterCard with lower interest. I simply love doing business with “my” credit union, Emery Federal Credit Union!! Working with you Paula has truly been awesome!! Although we mostly communicated via emails, your kindness, professionalism, and promptness was very much displayed. I’m very appreciative. Lastly, I believe my checking account has been with Emery Federal Credit Union for close to or over 20 years. I don’t carry a high balance in my checking or saving, but what little I have I always try to keep my checking account balanced and pay my bills on time. Most of all it gives me peace of mind knowing I have a credit union who appreciates my business and that I can call on you when in need of service.
Sean H.
About 8 years ago I was introduced to Emery FCU by my father in law. I had just started a new sales job and desperately needed a new car. I had spent about 2 years rebuilding my credit and financial history after some poor financial decisions in college. And every bank I talked to about a car loan simply looked at me as my credit score, could care less about me, my new job, and my need for the car. Then I was introduced to Sharon at Emery. Sharon sat down with me, took the time to listen to why I needed a car loan, looked into my current and future earning potential at my new job, and then took a chance on me that I was the right fit for a new credit union member. There was not a bank that looked past my credit score, Sharon looked at me. I know credit unions were different and have been a member every since, and my family is as well.
Jerry R.
What a great team you have at Emery. Brett is the best. Efficient, timely and courteous. So much faster than working with the big banks. I would recommend this gem to anyone. Thank you again for all of your help.
Sharon A.
COVID-19 Relief
I wanted to personally thank you for what the credit union is doing for the members. I think it’s way above and beyond to offer to extend our loans out for 90 days and offering an emergency relief loan. That means the world to me and my husband, and that’s one of the many reasons why we stay with the credit union. Both of my children are laid off, and if I’m granted the emergency relief loan, I’m going to give that to my kids until their unemployment can kick in so they can get settled. In this time of chaos and craziness, I wanted to just take a minute and tell you thank you, thank you, thank you from the bottom of my heart. This is one of the many reasons why we have been with you guys for 42 years.
John C.
COVID-19 Relief
I have been a loyal member of EFCU since before I was born. My Father worked for Emery for 30 years. I want to express my gratitude to you for having such an outstanding employee as Paula Ozolins. I am sure that I am telling you something that you are completely aware of but I can’t speak highly enough about her, her tireless effort and commitment to me as a valued member! With the adverse effects of this pandemic, and the uncertainty we as a nation are all facing, Paula went out of her way to help me with refinancing an auto loan and eliminating my need for a second loan. This lifted my heart to know that the job my Father treasured, still has employees that truly care about their fellow man.
Brian L.
I am a long-time customer there at Emery Federal Credit Union. Many years ago, I attended a seminar at your branch on Kemper Road. It was all about rebuilding credit. I had been working with one of your associates, Paula Ozolins, over the phone for a while and had the pleasure to meet her in person during this seminar. During that time, and over the many subsequent years, Paula has guided me and encouraged me in the ways to make my credit better. With her help, and the help of Emery FCU, I have been fortunate enough to make great changes in my financial stability. I have recently established a mortgage for a new home, and today closed on a loan for a new vehicle to start my new job. None of this would have been possible without her help. I wanted to reach out to you and let you know what an exceptional person she is, and a fantastic and irreplaceable asset to your company. She is absolutely, without a doubt, the gold standard by which all customer service representatives, and human beings in general, should be measured. Thank you so much for all that Emery have done for me any my family, and thank Paula personally for all of her wonderful work.
Chad & Erin P.
My family is sincerely grateful to be partnered with you regarding our finances. We have always felt taken care of… from the East Kemper Branch. Special thanks to you Meghan, as you always go above and beyond to provide excellent service. Stated several years back and not stopping! Read more “Chad & Erin P.”
Victor F.
Thank you. Thank you. Thank you. Thank you. Thank you. Thank you!!!! I love Emery Federal Credit Union!! You all… are the best!!! Read more “Victor F.”
James R.
Just wanted to say how much I enjoy working with you. Everyone is so helpful and I feel so comfortable… with everyone. Like my Amy in my branch and Mr. Guido. But everyone have been friendly and helpful every time. Thanks Read more “James R.”
Brian L.
I am a long-time customer there at Emery Federal Credit Union. Many years ago, I attended a seminar at your… branch on Kemper Road. It was all about rebuilding credit. I had been working with one of your associates, Paula Ozolins, over the phone for a while and had the pleasure to meet her in person during this seminar. During that time, and over the many subsequent years, Paula has guided me and encouraged me in the ways to make my credit better. With her help, and the help of Emery FCU, I have been fortunate enough to make great changes in my financial stability. I have recently established a mortgage for a new home, and today closed on a loan for a new vehicle to start my new job. None of this would have been possible without her help. I wanted to reach out to you and let you know what an exceptional person she is, and a fantastic and irreplaceable asset to your company. She is absolutely, without a doubt, the gold standard by which all customer service representatives, and human beings in general, should be measured. Thank you so much for all that Emery have done for me any my family, and thank Paula personally for all of her wonderful work. Read more “Brian L.”
Kyle H
When we began the process of buying a home, my wife and I had almost no idea where to start.… We shopped several different mortgage lenders from friend’s suggestions and other recommendations. What they all seemed to have in common was a willingness to give us a loan, but a lack of desire to actually get to know us or our needs. My wife and I attended a very educational session at the Emery main office regarding home loans. It was great! We both learned a lot and felt like Emery actually cared about the success of all of their clients. Following the session, we spoke with Brett and got even more information tailored to our needs. After we found the house we wanted, we got everything started with Brett, and he took care of the rest. I would definitely use Emery again if we ever decide to sell or move. Read more “Kyle H”
Jennifer D
We purchased a new home in August of 2016 and worked with Emery as our mortgage lender and Brett Guido… as our loan officer. Brett did an excellent job throughout the entire process. Our requirements were to close in 30 days. This can be a challenge any time of year, even more so during the busy summer months. Brett was determined to make this happen for us. When our appraisal was ordered, there was a backlog and Brett was told there was no way the appraiser would be able to get to our appraisal done in time to close in the 30 day window. Against the odds, Brett was able to orchestrate all the events necessary for us to close in time. His availability at any time of day and working outside of normal hours to tie up loose ends, speaks volumes about his, and Emery’s commitment to customer service. Read more “Jennifer D”
Pam S
My experience with working Emery in particular Brett Guido and Sharon Haney has been wonderful. The process for loan application… in particular the use of the docusign application was smooth efficient and seamless. Brett and Sharon are very knowledgeable and professional. Thank you! Read more “Pam S”
Lee V.
I was having a new condo built….. current home had not sold yet and builder required 15% down payment to… continue work. I had already worked with my current bank/mortgage holder and another savings & loan for pre-approval. I contacted both for a ‘bridge loan’ for the down payment to be paid in full when current home sold. Neither could accommodate this need. I was online reading thru emails one day, trying to figure out what to do, when I received an Emery FCU email that said ‘We also do Mortgage Loans….’. I had no idea…. I thought credit unions only handled savings accounts, small personal loans, used car loans, etc. I completed an online request for the bridge loan. I immediately received an email back from Sharon saying she could help. I couldn’t believe it. The entire transaction was handled online, stress-free. And paid in full with the sale of my current home within 30 days. Thanks to Sharon and Emery I could continue building my new dream home!! Next step was obtaining the mortgage for the new home…. I didn’t even bother with my bank or the savings & loan that had pre-approved me. I went straight to Emery and worked with Brett Guido. Brett was great!! He guided me through every step, made sure I had a clear understanding of what was happening and all of the paperwork. Brett answered all my questions and made the process so easy and stress-free. He took care of everything. Again, everything was done online. Thanks to Brett, I am now in my new dream home!! I couldn’t be happier with the service and Emery team. Thank you! Read more “Lee V.”
Steve & Shelly B.
We are writing to let you know how much we greatly appreciate all the dedication and hard work that your… loan officer, Bob Zelina, has done for us. He has gone above and beyond to help us through several hurdles to get everything that we needed in order to get our house refinanced. We feel that had we worked with any other lender they would have just ‘kicked us to the curb’. Bob came with steps to rectify the road blocks that we hit during the entire home refinance process. We closed on our home refinance and were so happy after this long road to get to that point. We couldn’t have done any of this without Bob Zelina. Again, we thank him and want you to know how much we appreciate all that he and Emery Credit Union has done for us! Read more “Steve & Shelly B.”
Leonard K.
I hope you both are doing well. I thought it would be only fitting to reach out to both of… you and say “thank you” for all you did on my behalf. As you recall, I reside in Georgia and my brother Kelvin Lewis, highly recommended you all to me. And with the type service you demonstrated to me, I can see why. Initially I didn’t know how cumbersome it would be to join with me living in Georgia, and process required multiple calls, emails etc. but we got it done! And you made it seem like a breeze. Your customer service was phenomenal! Even when I didn’t submit information correctly the first time, you showed great patience and professionalism. To me that means a lot. There are many Credit Unions between South Georgia and Cincinnati and I think I’ve joined the best one! I have a sister who will be calling you all soon and I will recommend you to everyone I know who needs your service. Sandra and Stephanie thank you for helping me join and great family! Read more “Leonard K.”
Jenny K.
We purchased a new home in August of 2016 and worked with Emery as our mortgage lender and Brett Guido… as our loan officer. Brett did an excellent job throughout the entire process. Our requirements were to close in 30 days. This can be a challenge any time of year, even more so during the busy summer months. Brett was determined to make this happen for us. When our appraisal was ordered, there was a backlog and Brett was told there was no way the appraiser would be able to get to our appraisal done in time to close in the 30 day window. Against the odds, Brett was able to orchestrate all the events necessary for us to close in time. His availability at any time of day and working outside of normal hours to tie up loose ends, speaks volumes about his, and Emery’s commitment to customer service. Read more “Jenny K.”
David D.
I wanted to take a moment to say “Thank You” for considering our business loan application last year and giving… me the ability to launch! I was able to close out all of the financial information from 2016 and reconcile our February month-end in the last few days. My business plan called for us to operate in the “red” from August 2016-EOM March 2017 before emerging from profitability and was hoping to begin “paying myself” by the 2nd quarter. We operated in the red in August, September, and October. To somewhat of a surprise we profited more than spent in November then did it again in December. We enjoyed that so much that we did it again in January (I also started paying myself in January). The in February, I loaded a fair amount of known expenses into our books to pay… and still eeked out a profit. February was our best month- so March should be profitable too! Counting me we are a staff of 5, including one with over 25 years experience in the industry. We are also looking to hire 2 Miami University interns for the summer. Not without our challenges, our books are strong and we are growing. Thank you. This would not have been possible without your vote of confidence and the Credit Union believing in us! Thank you! Read more “David D.”
Steve & Melissa M.
It is with great pleasure to let you know what an asset these ladies are to Emery Federal Credit Union.… Paula was assigned to meet with my husband and myself at our closing. She was very professional and our experience with her was very nice. Paula was in no hurry to rush thru our meeting and her kindness did not go unnoticed. In addition, Stephanie has gone above and beyond preparing for our loan application and answering my calls with questions. We couldn’t be happier with our experience at Emery and it was due to the complete professionalism once we walked thru the door. On behalf of my husband and myself, we would like to thank Emery Federal Credit Union. Read more “Steve & Melissa M.”
Sean H.
About 8 years ago I was introduced to Emery FCU by my father in law. I had just started a… new sales job and desperately needed a new car. I had spent about 2 years rebuilding my credit and financial history after some poor financial decisions in college. And every bank I talked to about a car loan simply looked at me as my credit score, could care less about me, my new job, and my need for the car. Then I was introduced to Sharon at Emery. Sharon sat down with me, took the time to listen to why I needed a car loan, looked into my current and future earning potential at my new job, and then took a chance on me that I was the right fit for a new credit union member. There was not a bank that looked past my credit score, Sharon looked at me. I know credit unions were different and have been a member every since, and my family is as well. I was so blown away by that experience that today I felt I needed to give back to the credit union, and I volunteer as a Supervisory Committee Board Member. Read more “Sean H.”
Adam B.
Several years ago I went through a divorce and ended up with nothing. I tried to call various banks to… get help and no one would help me. My daughter was a member at Emery and she suggested I check them out. I did and they took a chance on me. They gave me a car loan and helped me rebuild my credit. I was able to get to my job and everyone at Emery continues to treat me with respect. The employees are always friendly and willing to help me out. I now have my checking account, car loan and a signature loan with Emery and I would never move them. Thank you Emery for giving me that chance several years ago. Read more “Adam B.”
Kindra M
I just wanted to stop and tell you how wonderful Ms. Peggy is in customer service… she always makes me… feel like a valued asset and so very willing to help with all my crazy needs. I really do appreciate her in the day of automation and having to deal regularly with less professional people. She is a delight and a reason I stay with Emery. Read more “Kindra M”
April & Ian
When we decided we wanted to buy a home we knew exactly where we wanted to go to get pre-approved.… We have built a trusted relationship with Emery Federal Credit Union over the years. You get a personalized experience with them anytime you go in to a branch. Our decision to get our home loan with Emery was a no brainer. Our initial meeting was easy to set up with just a quick call to Brett. He came to the branch on our side of town. We sat down and we able to build yet another relationship within the credit union. Brett answered all the questions we had and ran through the numbers with us. He gave us details on the different loans available and helped us understand our options better. Once we finally found the house we wanted to call home we called Brett to start the paperwork. We truly feel like this was a smooth process looking back on it. This was our first home purchasing experience so communication was key for us. I would say the biggest takeaway is it just be open and honest about everything up front. The communication was consistent from Brett and the others involved at the credit union to ensure the process was as smooth as possible. We were able to close on our home within the original time frame given. The Emery Federal Credit Union team really made our first home buying experience great. We feel blessed to have these amazing people in our corner helping us achieve some major life goals. If you are considering purchasing a home trust us and stop into Emery Federal Credit Union today. Read more “April & Ian”
Michael & Susan B.
From start to finish our experience with Emery Federal credit Union for our home loan was exceptional. Mr. Brett Guido… was very attentive to our needs as home buyers. He presented several different financing options and explained to us how each option would benefit us. Brett made sure that he met deadlines that we needed to close on our loan according to our time frame. This was our third home that we have purchased, but the first time we used Emery Federal Credit Union, and we’re glad we made that decision. We would recommend Emery Federal credit Union and Brett Guido to anyone looking to finance a new home or refinance their existing one. Read more “Michael & Susan B.”
Keith Taylor
One of the best decisions I’ve made as a realtor is teaming up my clients with Brett and his team… at Emery! Honest, Responsive & Reliable! Read more “Keith Taylor”
Realtor, Comey & Shepherd
Rebeccah B.
I just wanted to give a HUGE Thank you Brett and Andrew and Todd for making this happen. I never… even thought this would be a possibility for me. From going to beater car to beater car I thought I’d never get a chance to have something reliable. I was driving my little 99 Honda waiting on the day it would die and then figure out what I was going to do. You didn’t get me into a car because you wanted to profit from me, you all worked together to get me into a reliable car because you want me to have a better car for me and my family. This is what helping people really is, and this is what Emery does and I am so honored to be a part of this. Not only am I proud to work for Emery because of the people I work with and the things we do, I’m proud that this is what we are able to do for people when we care. I love giving and helping people and this time I was on the other side to receive the gift. I am so grateful and cannot thank you all enough. From the bottom of my heart, THANK YOU! Read more “Rebeccah B.”
Sue B.
I just wanted to thank you for the excellent customer service I received during the refinance of our residence. I… know it could have been easier to put us on the back burner considering the amount we financed low compared to most. It is people like you that make Emery the perfect place to do my banking. I will continue to sing your praises at work and hopefully send business your way. Read more “Sue B.”
Jessica B.
I have been a member of Emery Federal Credit Union for about 10 years. Going through the mortgage process as… a First Time Home Buyer reminded me why I am still a member. We bought a home in another state (over 1,000 miles away) and we were confident in Brett Guido and his team. They were very easy to work with and took the time to answer our questions Read more “Jessica B.”
Ruth T.
I want to thank you for the “excellent service” provided to me in getting my recent car purchase moved from… Bank of America (BOA) to Emery. As you know, I purchased a 2018 Lexus. I had not planned to purchase a car. The plan was to pay off my current car loan with Emery and search for a new car in December which I would have had financed through Emery as well. Anyway, it was a holiday weekend and I knew Emery was closed, so I completed the loan application with Lexus being told the lien holder would be BOA. A few days later, you contacted me and the rest is history. I’m so happy to say my car loan is now with Emery and an added bonus is the balance transfer of (2) large balance accounts to my MasterCard with lower interest. I simply love doing business with “my” credit union, Emery Federal Credit Union!! Working with you Paula has truly been awesome!! Although we mostly communicated via emails, your kindness, professionalism, and promptness was very much displayed. I’m very appreciative. Lastly, I believe my checking account has been with Emery Federal Credit Union for close to or over 20 years. I don’t carry a high balance in my checking or saving, but what little I have I always try to keep my checking account balanced and pay my bills on time. Most of all it gives me peace of mind knowing I have a credit union who appreciates my business and that I can call on you when in need of service. Read more “Ruth T.”
Jerry R.
What a great team you have at Emery. Brett is the best. Efficient, timely and courteous. So much faster than… working with the big banks. I would recommend this gem to anyone. Thank you again for all of your help. Read more “Jerry R.”
Paul & Carol T.
Working with Brett Guido and Cheryl Kalous made the purchase of our new condo easy and less stressful. They were… always there to answer any questions we had. Read more “Paul & Carol T.”
Sharon A.
COVID-19 Relief
I wanted to personally thank you for what the credit union is doing for the members. I… think it’s way above and beyond to offer to extend our loans out for 90 days and offering an emergency relief loan. That means the world to me and my husband, and that’s one of the many reasons why we stay with the credit union. Both of my children are laid off, and if I’m granted the emergency relief loan, I’m going to give that to my kids until their unemployment can kick in so they can get settled. In this time of chaos and craziness, I wanted to just take a minute and tell you thank you, thank you, thank you from the bottom of my heart. This is one of the many reasons why we have been with you guys for 42 years. Read more “Sharon A.”
Faye W.
COVID-19 Relief
Thank you for taking a load off of my mind. My family and I thank Emery for… the support. Read more “Faye W.”
John C.
COVID-19 Relief
I have been a loyal member of EFCU since before I was born. My Father worked for… Emery for 30 years. I want to express my gratitude to you for having such an outstanding employee as Paula Ozolins. I am sure that I am telling you something that you are completely aware of but I can’t speak highly enough about her, her tireless effort and commitment to me as a valued member! With the adverse effects of this pandemic, and the uncertainty we as a nation are all facing, Paula went out of her way to help me with refinancing an auto loan and eliminating my need for a second loan. This lifted my heart to know that the job my Father treasured, still has employees that truly care about their fellow man. Read more “John C.”
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